Customers

Customer Communication

Here at NZ ID Solutions we keep our communication and quoting simple and clear so that there are no hidden surprises for our customers. We ensure our terms and conditions are simple and easy to follow, ensuring customer satisfaction. We strive to respond to quote requests within one hour of receiving them.

Customer Security

NZ ID Solutions  takes our customers security seriously. To make the purchasing process easy for our clients we accept many different forms of electronic payment. This means it is important for us to keep client details safe and secure. That's why we have partnered ourselves with one of the safest credit card processing systems to ensure that our customers have complete confidence when making payments.

Customer Complaint Resolution

Once a complaint is received in writing, NZ ID Solutions will respond to the complaint on the same day and endeavours to have the complaint resolved in no longer than 5 business days. Our quality assurance is designed to minimise complaints.

Employees

Developing our Staff

We know that staff are the backbone of any company and the success of the company correlates with the success of the staff. We provide support and opportunities for our staff to develop within their roles and advance within the company. Team Members are provided with relevant training and courses to further enhance their work related skills. Management encourage staff to bring forward opportunities for staff training and coaching.

Culture

The company culture NZ ID Solutions has created reflects the values our staff and management respect. NZ ID Solutions management has an open door policy allowing staff at any stage to discuss issues or ideas that may improve the everyday running of the company. NZ ID Solutions also actively encourages working together and sharing tasks and welcomes new business ideas. All staff also participate in regular mini conferences designed at setting tasks and goals and motivating the staff to reach their full potential. All these values help to create the company culture the team enjoys today.

Employee Wellbeing

The safety, health and wellbeing of our staff is paramount. All NZ ID Solutions staff are educated in health and safety practices and warehouse staff adhere to strict safety guidelines. Guidelines are in place for observing and enforcing all safety regulations and regular training is undertaken.

Supply Chain

Supplier Relationships

As a manufacturer, retailer and wholesaler we have complex supply chains and it is important to ensure our corporate responsibility is being adhered to by all suppliers. We have close relationships with many different suppliers around the world helping us to deliver our customers products correctly and efficiently. In order to maintain our high standards it is imperative for NZ ID Solutions to ensure our suppliers ethical, environmental and social performance. Before NZ ID Solutions aligns with a new supplier a due diligence process is closely followed.

All our suppliers maintain a high human rights and environmental standard, which is tested and checked every year by NZ ID Solutions . We do this through continual engagement and open communication.

Community

Community

At NZ ID Solutions we recognise that it is important to give back to the community and that is why we are involved in local, national and international initiatives where we feel our skills and resources can assist. We have guidelines and procedures in place that allow staff to quickly evaluate proposals and causes.

This helps create engaged staff and in turn improves the value we give to our customers. Both the community and NZ ID Solutions receive a positive return on investment.